The (CAPP) Accounts Payable Practitioner Certification Programme

From The Institute of Financial Operations and Leadership

Achieve the global standard of excellence in Accounts Payable.

The Certified Accounts Payable Practitioner Programme, (CAPP) designation sets the standard in the Accounts Payable profession and is a global symbol of excellence. Find out more about the programme and enrolling in CAPP here.

CAPP Course Curriculum

Over 40 hours of interactive course content and lessons

  • 1

    Welcome to the CAPP Certification Programme

    • Welcome

    • Join the IFOL Membership Community

    • Let's get started
  • 2

    About You

    • Introduction

    • Let's get to know you
  • 3

    The Accounts Payable Career Path

    • Module Focus and Objectives

    • Accounts Payable Role and Career

    • End of chapter reflection question
  • 4

    Customer Service Excellence and Stakeholder Management

    • Module Focus and Objectives

    • Measuring Customer Success

    • Measuring Success Task

    • Customer Service Brand And Journey

    • Customer Service Brand Actions Questions

    • Managing Customer Expectations

    • Handling Complaints And Moving To Solutions
  • 5

    Accounts Payable Process and Policies

    • Module Focus and Objectives

    • Essential Accounting Terminology

    • Accounting Terminology Quiz

    • Procurement and Procure to Pay

    • Invoice Processing And Handling Best Practices

    • Purchase Requisitions, Purchase Orders and Statement Reconciliations

    • Masterclass: How to Achieve Purchase Order Compliance

    • Paying And Transacting With Suppliers Using Procurement Cards

    • Fundamentals Of Payment Management

    • Masterclass: Avoiding Payments Fraud in Accounts Payable

    • Effective Cash Management Practices

    • Reflection Exercise
  • 6

    Suppliers

    • Module Focus and Objectives

    • Supplier Management From An AP Perspective

    • Fraud Prevention: Business Email Compromise

    • Supplier Master Files

    • Supplier Setup, Process and Practices

    • Supplier Portal Benefit Analysis

    • Verification And Maintenance With Checks And Controls

    • Fraud Prevention: Vendor Validation Masterclass

    • Building And Maintaining Relationships With Suppliers

    • Self Reflection Exercise

    • Fraud Prevention: Segregation of Duties Masterclass
  • 7

    Technology in Finance

    • Module Focus and Objectives

    • AP Related Technology Platforms And Solutions

    • Improving AP Processes Using Technology

    • Digital Mail And Data Capture

    • Robotic Process Automation (RPA)

    • Masterclass: RPA and Redeploying the Workforce

    • Technology Solutions Task
  • 8

    Travel and Entertainment Expenses

    • Module Focus and Objectives

    • Policies And Best Practices

    • Travel Management Solutions
  • 9

    Internal Controls, Risk Management and Compliance

    • Module Focus and Objectives

    • Internal And Process Controls

    • Controls Identification Exercise

    • Managing and Reducing Risk
  • 10

    End Of Course Assessment

    • Final Exam - CAPS
  • 11

    Leading and Motivating The Accounts Payable Team

    • Module 1 Focus and Objectives

    • Leadership - Purpose, Styles and Skills

    • Motivation and motivators

    • Change and change process

    • Coaching as a leader

    • End of module assessment
  • 12

    Managing for High Performance

    • Module 2 Focus and Objectives

    • Management and Delegation

    • SMART Management

    • Challenging Actions

    • Managing for High Performance

    • End of Module Assessment

  • 13

    Developing Staff, Maximising Performance

    • Module 3 Focus and Objectives

    • Develop Your Staff

    • Coaching and Learning

    • Staff Appraisals

    • Team Development Mindset

    • End of Module Assessment
  • 14

    Presenting With Impact

    • Module 4 Focus and Objectives

    • An Introduction to Presentations

    • Preparing Your Presentation

    • Delivery of Your Presentation

    • The Power Of Your Voice

    • End of Module Assessment
  • 15

    KPI's For Business Performance

    • Module 5 Focus and Objectives

    • Key Performance Indicators

    • KPI's for Accounts Payable Teams

    • KPI's for Motivating Teams

    • End of Module Assessment
  • 16

    Handling Complaints Successfully

    • Module 6 Focus and Objectives

    • The Complaints Handling Process

    • Complaints Guide

    • Understanding and Resolving Complaints

    • End of Module Assessment
  • 17

    Final Exam

    • Final Certification Exam (CAPP)

Study one level at a time