CAPP Full Program | Certified Accounts Payable Practitioner (CAPP)
Certified Accounts Payable Practitioner - Your route to a successful career in Financial Operations
From The Institute of Financial Operations and Leadership
Achieve the global standard of excellence in Accounts Payable.
The Certified Accounts Payable Practitioner Programme, (CAPP) designation sets the standard in the Accounts Payable profession and is a global symbol of excellence. Find out more about the programme and enrolling in CAPP here.
Over 40 hours of interactive course content and lessons
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Introduction
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Module Focus and Objectives
Accounts Payable Role and Career
End of chapter reflection question
Module Focus and Objectives
Measuring Customer Success
Measuring Success Task
Customer Service Brand And Journey
Customer Service Brand Actions Questions
Managing Customer Expectations
Handling Complaints And Moving To Solutions
Module Focus and Objectives
Essential Accounting Terminology
Accounting Terminology Quiz
Procurement and Procure to Pay
Invoice Processing And Handling Best Practices
Purchase Requisitions, Purchase Orders and Statement Reconciliations
Masterclass: How to Achieve Purchase Order Compliance
Paying And Transacting With Suppliers Using Procurement Cards
Fundamentals Of Payment Management
Masterclass: Avoiding Payments Fraud in Accounts Payable
Effective Cash Management Practices
Reflection Exercise
Module Focus and Objectives
Supplier Management From An AP Perspective
Fraud Prevention: Business Email Compromise
Supplier Master Files
Supplier Setup, Process and Practices
Supplier Portal Benefit Analysis
Verification And Maintenance With Checks And Controls
Fraud Prevention: Vendor Validation Masterclass
Building And Maintaining Relationships With Suppliers
Self Reflection Exercise
Fraud Prevention: Segregation of Duties Masterclass
Module Focus and Objectives
AP Related Technology Platforms And Solutions
Improving AP Processes Using Technology
Digital Mail And Data Capture
Robotic Process Automation (RPA)
Masterclass: RPA and Redeploying the Workforce
Technology Solutions Task
Module Focus and Objectives
Policies And Best Practices
Travel Management Solutions
Module Focus and Objectives
Internal And Process Controls
Controls Identification Exercise
Managing and Reducing Risk
Final Exam - CAPS
Module 1 Focus and Objectives
Leadership - Purpose, Styles and Skills
Motivation and motivators
Change and change process
Coaching as a leader
End of module assessment
Module 2 Focus and Objectives
Management and Delegation
SMART Management
Challenging Actions
Managing for High Performance
End of Module Assessment
Module 3 Focus and Objectives
Develop Your Staff
Coaching and Learning
Staff Appraisals
Team Development Mindset
End of Module Assessment
Module 4 Focus and Objectives
An Introduction to Presentations
Preparing Your Presentation
Delivery of Your Presentation
The Power Of Your Voice
End of Module Assessment
Module 5 Focus and Objectives
Key Performance Indicators
KPI's for Accounts Payable Teams
KPI's for Motivating Teams
End of Module Assessment
Module 6 Focus and Objectives
The Complaints Handling Process
Complaints Guide
Understanding and Resolving Complaints
End of Module Assessment
Final Certification Exam (CAPP)