The (CAPP) Accounts Payable Practitioner Certification Programme

From The Institute of Financial Operations and Leadership

Achieve the global standard of excellence in Accounts Payable.

The Certified Accounts Payable Practitioner Programme, (CAPP) designation sets the standard in the Accounts Payable profession and is a global symbol of excellence. Find out more about the programme and enrolling in CAPP here.

How to Obtain the CAPP Credential

3 Simple Steps

  • Online Course

    Complete the Accounts Payable Practitioner online and on-demand course.

  • Exam Preparation

    Use the study material, practice questions, live and recorded classes to prepare for the final exam.

  • Exam

    When you’ve completed the course you can take the relevant exam at your convenience, online within the IFOL Academy.

Accounts Payable Practitioner Course curriculum

The leading Accounts Payable professional credential

  • 1

    Course Introduction

    • Welcome To The CAPP Course

    • Join the IFOL global community

    • About You and Your Career Goals

    • It's Time To Begin
  • 2

    The Accounts Payable Function and Terminology

    • Essential AP Terminology Glossary

    • Accounting Terminology Questions
  • 3

    Accounts Payable Processes and Procedures

    • Module Overview

    • The Accounts Payable Process

    • 3 Way Match and Processing Invoices

    • Invoice to Pay Masterclass (28 mins)

    • Invoice Processing Best Practices Masterclass (41 mins)

    • Debit Balances, Exceptions and Purchase Orders

    • How to Achieve Purchase Order Compliance (40 mins)

    • Statement Reconciliations

    • Accounts Payable Process Knowledge Check
  • 4

    Technology for Accounts Payable

    • Module Overview

    • Evaluating Software Solutions for AP

    • Solution Types

    • RACI Matrix Template

    • Automated Expense Systems, Supplier Portals and Invoice Capture

    • Self Service Supplier Portals

    • Supplier Self Service Portals Masterclass (44 mins)

    • Digital Payments Masterclass (36 mins)

    • Robotic Process Automation (RPA)

    • Getting Started with RPA Masterclass (41mins)

    • Technology Knowledge Check
  • 5

    Customer Service and Stakeholder Management

    • Module Overview

    • Understanding Good Customer Service

    • Measuring Success Task

    • Customer Service Continued

    • Customer Service Masterclass (41 mins)

    • Your Customer Service Brand

    • Types of Customer

    • Handling Complaints Effectively

    • Customer Service Knowledge Check
  • 6

    Vendor Onboarding and Maintenance

    • Module Overview

    • Standardising the Supplier Masterfile to Prevent Fraud Masterclass (47 mins)

    • Supplier Management and Masterfile

    • Supplier Data

    • How to Clean Up Dirty Data Masterclass (41 mins)

    • Risk Intelligence and Supplier Relationship Management

    • 1099 Reporting and W8/W9 Form Compliance

    • Sales and Use Tax (26 mins)

    • Suppliers Knowledge Check
  • 7

    Communication and Negotiation Skills

    • Module Overview

    • Communication Overview and Types

    • Importance of Good Communication

    • Communication and Negotiation Knowledge Check
  • 8

    Data Entry and AP Accounting

    • Module Overview

    • Data Entry, Analysis and Numerical Skills

    • Accounts Payable Accounting Masterclass (45 mins)
  • 9

    Travel and Entertainment Expenses

    • Module Overview

    • Travel and Entertainment Overview

    • Monitoring Compliance

    • Expense Management Solutions

    • Travel and Entertainment Expenses Knowledge Check
  • 10

    Internal Controls, Risk Management and Audits

    • Module Overview

    • Compliance and Controls

    • Risk Management and Records Retention

    • Accounts Payable Fraud

    • Audits and Audit Compliance

    • What to Expect in a Finance Audit Masterclass (42 mins)

    • Compliance and Controls Knowledge Check
  • 11

    Fraud Prevention in Accounts Payable (Masterclass Series)

    • Masterclass Series Overview

    • Avoiding Payments Fraud in Accounts Payable (58 mins)

    • Segregation of Duties to Avoid Fraud (17 mins)

    • Supplier (or Vendor) Validations for Reducing Fraud Risk (18 mins)

    • Combatting Business Email Compromise or BEC (21 mins)
  • 12

    Performance Management, Team Building and KPI's

    • Module Overview

    • Performance Management and Team Building

    • Performance Management Masterclass (31 mins)

    • Dashboards and Key Performance Indicators

    • Performance and KPI's Knowledge Check
  • 13

    Leading and Motivating The Accounts Payable Team

    • Module Overview

    • Module Focus and Objectives

    • Leadership Styles, Skills and Attributes

    • Motivating The Team

    • The Change Process and Management

    • Change Management Masterclass (37 mins)

    • Team Building and Collaboration

    • Team Building Masterclass (29 mins)

    • Coaching The Team
  • 14

    Managing for High Performance

    • Module Overview

    • Module Focus and Objectives

    • Effective Management

    • SMART

    • Challenging Actions

    • Process Change and Improvement
  • 15

    Developing Staff

    • Module Overview

    • Module Focus and Objectives

    • Developing Your Staff

    • Coaching and Learning For Teams

    • Staff Performance Reviews

    • Recruitment and Onboarding Staff

    • Team Development Mindset

    • Coaching and Developing Team Members Masterclass (40 mins)
  • 16

    Presenting to Business Stakeholders

    • Module Overview

    • Module Focus and Objectives

    • Introduction to Presenting

    • Preparing Your Presentation

    • Delivery of Your Presentation

    • The Power of Your Voice

    • Presenting with Impact Masterclass (41 mins)
  • 17

    KPIs, Reporting and Audits

    • Module Overview

    • Module Focus and Objectives

    • Understanding KPIs

    • KPIs for Accounts Payable Performance

    • KPIs, Reporting and Benchmarking for Motivation

    • Accounts Payable Working with Audit

    • Masterclass: What to expect in a Finance Audit (38 mins)
  • 18

    Customer Service and Complaints Handling

    • Module Overview

    • Customer Service and Complaints handling

    • Complaints Handling Process

    • Complaints Guide

    • Understanding and Resolving Complaints

    • Customer Service and Complaints Handling Masterclass (28 mins)
  • 19

    Project Management and Implementing Software for Accounts Payable

    • Module Overview

    • Module Focus and Objectives

    • Project Management Principles

    • Masterclass: How to Keep Your Project On Track and Rescue a Failing Project

    • Sourcing and Implementing New Software
  • 20

    Budgetary Responsibility and Spend Control

    • Module Overview

    • Module Focus and Objectives

    • Budgetary Control

    • Spend Management Control
  • 21

    Exam

    • Exam Prep Guidance

    • Exam Prep: Mock Exam Questions

    • Starting The Exam

    • CAPP Exam

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